Items purchased at www.bondno9.com can be returned within 14 calendar days from the date of shipment.
To initiate a return, please email orders@bondno9.com with your name & order number. They will send a return/exchange form that is to be filled out & included in your return package. Please send back the unused or gently used products in their original packaging to the address listed below, along with the return form.
Bond No. 9
Ecommerce Returns & Exchanges
9 Bond Street
New York, NY 10012
If the above conditions are met, you will receive a refund for the returned products. Please note that the delivery costs won't be refunded.
Should you need further assistance please don't hesitate to call our E-Commerce Department at 646-284-9009 email orders@bondno9.com. We look forward to having you as a longtime customer. We hope you will continue to enjoy our NYC scents.
Sincerely, Bond No. 9 Customer Service