Returns, Refunds, & Exchanges.
If you are unsatisfied with your order in any way, Bond No. 9 will be happy to accept a return or exchange of qualifying items purchased on our website within 30 days of your purchase. Please note: bath, body & lipstick products or any signed/ personalized products are NOT eligible for returns or exchanges. Please read the following return/exchange instructions:
1. Email firstname.lastname@example.org
2. Properly package your return/exchange along with the Customer Return/Exchange Form and mail it back to:
Bond No. 9 New York ATTN: Online Returns/Exchanges 9 Bond Street New York, NY 10012
3. Bond No. 9 recommends shipping returned merchandise via UPS or insured Parcel Post for tracking purposes and to ensure timely delivery. Bond No. 9 will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. A pick-up fee might apply to returns of large and/or heavy items.
Returns will be processed within 5-7 business days of receipt.
Shipping costs are not subject to refund.
Please note that new orders are subject to availability in stock.
Your exchanged item will be sent to you via UPS ground at no additional cost.
Conditions for Refund
Package(s) must be returned in its original condition, within 30 days of delivery, with original online order receipt. Returned package(s) must include the Customer Return/Exchange Form in its entirety, We will not accept merchandise that has been used, altered, or damaged. Refunds may only be issued in the same form as was used for payment. We regret to inform you that return shipping costs are not subject to refund. Bond No. 9 Reserves the right to refuse refund of any merchandise that does not meet the above requirements.