Returns, Refunds, & Exchanges.

You can return all or part of your order within 14 calendar days* from the date of shipment.

Simply complete the return/exchange form attached with your package and send us the unused or gently used products in their original packaging, along with the return form.

If the above conditions are met, you will receive a refund for the returned products, please note that the delivery costs won't be refunded.

*Purchase made between November 25 and December 25, 2023, may be returned through January 8, 2024

Should you need further assistance please don't hesitate to call our E-Commerce Department at 646-284-9009 email We look forward to having you as a longtime customer. We hope you will continue to enjoy our NYC scents.

Sincerely, Bond No. 9 Customer Service