We're sorry, but online purchases may not be returned or exchanged at Bond No. 9 boutiques, Bond No. 9 counters in participating Saks Fifth Avenue stores or any additional Bond No. 9 retailers. Please refer to the Returns & Exchanges section for detailed instructions on how to mail in your return.
Yes, Bond No. 9 items purchased at one of our four New York City boutiques can be given store credit/exchanged (No Refunds) to any of our New York City boutiques. If the product was purchased from one of our Bond No. 9 counters at a participating Saks Fifth Avenue or any other authorized retailer, that product must be returned to that retailer. Avenue. Bond No. 9 boutiques will not accept return items purchased from third party retailers.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at (646) 284-9009. Please provide the order number along with your full name and email address for fastest service. To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.
Most Bond No. 9 fragrances are considered to be unisex. For questions or advice on which scent(s) would suit you best, please email us at firstname.lastname@example.org or call our toll free number at 1.877.273.3369, where a trained sales representative will assist you further.