Online purchases may not be returned or exchanged at Bond No. 9 boutiques, Bond No. 9 counters in participating Bloomingdales, Neiman Marcus, Dillards or Saks Fifth Avenue stores or any additional Bond No. 9 retailers.

Please refer to the Returns & Exchanges section for detailed instructions on how to mail in your return.

Yes, Bond No. 9 items purchased at one of our four New York City boutiques can be given store credit/exchanged (No Refunds) to any of our New York City boutiques.

If the product was purchased from one of our Bond No. 9 counters at a participating Bloomingdales or Neiman Marcus or any other authorized retailer, that product must be returned to that retailer.

Bond No. 9 boutiques will not accept return items purchased from third party retailers.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at (646) 284-9009.

Please provide the order number along with your full name and email address for fastest service.

To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.

Bond No. 9 is carried at select Bloomingdales and Neiman Marcus counters across the United States. Please contact us at (646)284-9009 or contactus@bondno9.com to find the location closest to you.

Please email orders@bondno9.com or call (646)284-9009 with modification and cancellation requests. They will do their best to accomodate.

At this time, all online orders are shipped and not available for in-store pickup. We do provide same-day local delivery for orders being delivered within Manhattan. These orders must be placed by 2pm EST to ensure same day delivery.

Yes, one of our client service representatives will be happy to take your order over the phone. They can be reached at (646)284-9009.

“Payment Error” means that details of your order do not correlate with the method of payment and your order has been declined. Your payment method has not been charged. An incorrect address or even a typo in the payment information will cause an order to be declined. We recommend contacting your financial institution directly as this may clear up any potential discrepancies or simply reattempting your order ensuring that all information is current and correct.

Yes, Bond No. 9 New York is a luxury parfumerie, with fragrances ranging from $360-$1000+.

We feature a prize-winning array of eau de parfum, honored around the world for our wide, stunning, intoxicating range of women’s, men’s and unisex eau de parfum.

Our ingredients are of the highest quality, made from an 18%-30% concentration of parfum above industry standards.

Bond No. 9 is owned by Laurice Rahme. In an industry that has long been dominated by men, we are the first New York parfumerie to be headed by a woman--our founder and CEO, Laurice Rahmé, who oversees every aspect of Bond No. 9--from creating the New York-centric concept behind our eau de parfum collection, to guiding the development of each fragrance and bottle design, to designing the interior of each Bond No. 9 boutique.

While our bottles are not refillable, we do offer travel pocket sprays that are refillable. The travel pocket sprays feature a twist-off cap, that allows you to spray your fragrance bottle directly into your travel spray.

Yes, our parfums feature an 18%-30% concentration of parfum oil, which promotes the long-lasting effects on one’s skin.

Our passport program is for purchases made in-store at Bond No. 9 Boutiques and Bond No. 9 counters at Neiman Marcus, Bloomingdales and Dillards. The program is with the purchase of 9 Bond No. 9 bottles, you receive a complimentary 10th bottle.

Yes, all products that Bond No. 9 have in stock are available at www.bondno9.com

Please email contactus@bondno9.com with any out of stock requests. You can also click "Email me when it's back" on the product page. This will ensure you receive email notification when the product is back in stock.

Body Silks, Lipsticks and the Bond to Go Super Luxe are final sale and not able to be returned or exchanged.

Yes, all payments are secure on our site.

Most Bond No. 9 fragrances are considered to be unisex.

For questions or advice on which scent(s) would suit you best, please email us at contactus@bondno9.com or call our toll free number at 1.877.273.3369, where a trained sales representative will assist you further.

Our Perfumistas are here to help. You can call (646)284-9009 or email contactus@bondno9.com

Yes, it is. Bond No. 9 is unique in maintaining its staunch independence. No corporate takeover for us. Just as much as we treasure our expansive customer base, we value our unfettered freedom to innovate and stretch our limits.

We have several best-sellers. Some of them include Greenwich Village, TriBeCa, New Haarlem, Signature Scent, Nomad, Lafayette, The Scent of Peace, The Scent of Peace for Him, Nolita, and New York Nights.

According to several followers and perfume experts, Karol G's chosen scent is Bleecker Street by Bond No. 9.

If the fragrance is stored properly, the shelf life is 3-5 years. We recommend storing in a temperature controlled room & out of direct sunlight.

We recommend storing in a temperature-controlled room and out of direct sunlight.

We offer free ground shipping on all orders shipping within the US. We also offer overnight shipping for $60, 2nd day air shipping for $40 and priority ground shipping for $15. These options will be available at checkout.

Yes, we ship internationally for $150 + duties and taxes.

Yes, we offer overnight shipping & 2nd day air shipping. All expedited orders will ship same day if placed before 12pm EST. Orders placed afer 12pm EST will ship the next business day.

You can check your order status here.

Orders can take 5-7 business days to ship. Once your order ships, you will receive an email with the tracking information. Please note, overnight & 2nd-day air shipping options are available.

Yes, signature is required upon delivery for orders over $350.

Our return policy can be found here.

Please email orders@bondno9.com with your name and order number and they will respond with instructions on how to process your return.

Refunds are processed 5-7 days after receipt back to our warehouse.

No, all eligible returns only receive a refund for the product purchased.

No, all online returns must be mailed back to 9 Bond Street, New York, NY 10012

Refunds are processed back to the original form of payment used to purchase. The refund will be processed as long as it is received within 14 days of customer receipt.

Please email orders@bondno9.com with your name and order number.

Yes, we offer 3 complimentary samples with every order. You can make your sample selection at checkout, once an item has been added to your cart.

Samples sets are available for purchase here: https://bondno9.com/products/bond-to-go-super-luxe
This is a set of 18 samples in our best-selling fragrances.

Every online order comes with three complimentary samples. While we strive to accomodate all sample requests, substitutions will be made if the requested fragrance sample is out of stock.

We announce all promotions through email & text messages. To subscribe to these lists, please see the footer of our website

We accept all major credit cards, Paypal, ApplePay, ShopPay and AmazonPay.

No, at this time, we only accept one payment method per order.

No, e-gift cards do not expire.

Our authorized websites are www.bondno9.com, Bloomingdales.com, NeimanMarcus.com & Saks.com

Please email careers@bondno9.com with your resume.

You can find a list of our Bond No. 9 Boutiques here.

You can access your account here.